Contact Recily
Email support@recily.app with a description of the issue, your app version and any error message. Do not send passwords, payment card details or private recipe content unless it is needed to investigate.
An import is not working
Check your connection and that the source is available to you. Some social posts or websites restrict access. You can try a supported public link or import your own text or image. Check service status for known incidents.
Subscriptions and purchases
Use Manage Subscription in the app’s Profile section, or open Apple subscription settings to view or cancel your plan. For a purchase made with the same Apple account, use Restore Purchases in the purchase screen. Apple handles billing and refund requests.
Delete your account or request your data
In Recily, open Profile and choose Delete account. This cannot be undone. Deleting the app or your account does not cancel an Apple subscription. If you cannot access your account, or want help with your personal information, contact us. We may verify your identity before processing a request. Our Privacy Policy explains retention and your rights.
Creator program support
Use Help & support inside your creator dashboard or email contact@recily.app for application, commission and payout questions.